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General terms and conditions for customers

§ 1 General

The following conditions are part of the contract of all supply agreements. They are the basis for all offers and agreements. They apply as accepted when placing an order or accepting delivery.

Deviating customer’s conditions that are not explicitly accepted in writing are not binding, even if they are not expressly contradicted. We are not liable for damage in transit. The customer must make the conveyor aware of any damage immediately and notify us promptly (email, telephone).

§ 2 Offers and prices

Our offers are available in the Internet at the website www.dogiaction.de . The prices shown on the website are binding. The offers for sale on this website represent our offer packages for dogs. If you submit an offer from your side and we accept the offer a sales contract is deemed to have been concluded.

The processing of the purchase is performed via an external service provider such as PayPal or only via Internet Explorer using Amazon Payment. If you have a user ID and a password with these online merchants you already know the procedure whereby logging into your account authorizes the payment to us.

§ 3 Delivery  
We deliver the package via DHL insured against loss.

§ 4 Delivery time
After receiving payment the selected merchandise will be shipped. Claims for damages from alleged late delivery are excluded.

§ 5 Complaints
If an order does not meet your expectations you are entitled to exchange or return. If you have any reason for complaint please send us an email in advance to info (at) dogiaction (dot) de.

§ 6 Liability
When giving the fun parcels to your pets the animals should be supervised. Our test dogs, to which we owe the idea of the fun parcels, always searched for the treat and did not eat the wrapping paper. Nevertheless, the constituents of the wrapping are harmless to animal stomachs and are excreted with the animal’s droppings. There are also no objections from a veterinary point of view. Letting the animal occupy itself this way is recognized as very worthwhile.

§ 7 Internet law – communication with others
Please do not issue a caution without contacting us in advance. If, in your opinion, our internet pages violate the rights of third parties or statutory provisions then we would request a reasonable explanatory message without charge. We will review the claim and act accordingly.

If you should decide to forego this simple form of communication and use legal representation and a corresponding charge you are free to do so. However, if you attempt to claim any associated cost from us we shall reject your claim and make a counterclaim for damages because you would be in violation of this article.

§ 8 Retention of title
All deliveries are made subject to retention of title. The delivered goods remain our property until the purchase price is paid in full.

§ 9 Right of cancellation / right of withdrawal
Consumers have a right of withdrawal under the following conditions, whereby the customer must be a natural person who enters into a legal transaction for a purpose that cannot be attributed to their commercial or independent professional activates:  

You have the right to withdraw from a legally effective purchase contract within 14 days without giving any reason. The withdrawal period is 14 days from the date on which you or a third party designated by you and who is not the carrier receives the goods.

To exercise your right of cancellation / withdrawal, you must notify:
Herrn Harry Raatz,
Polizeimeister-Kaspar-Str. 32
DE-60320 Frankfurt
Telephone +49 069-90754493
E-Mail: info (at) dogiaction (dot) de

in a clear statement (such as registered post, fax or email) about your decision to withdraw from this contract. You may but are not obliged to, use the attached withdrawal form.

You may fill out and send the withdrawal form or another clear statement electronically via our web page (http://wdr.dogiaction.de/wdr/index.php).

If you use this method you will promptly receive an acknowledgement of the receipt of your cancellation (for example by email).

To safeguard the withdrawal period it is sufficient that you give the notification of your wish to use the right of withdrawal within the withdrawal period.   

Consequences of withdrawal

If you withdraw from a purchase contract we shall pay back all payments that we have received from you, including delivery cost, without delay and at the latest within fourteen days after we have received notification of your withdrawal of the purchase contract.

For repayment we shall use the same method of payment that you used in the original transaction, unless expressly agreed otherwise with you. Under no circumstances will a charge me made for this repayment.

We are entitled to withhold repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return the goods without delay and in any event within fourteen days from day when you informed us of the withdrawal. The deadline is deemed to have been met if you dispatch the goods before the fourteen day period has expired. You bear the direct cost of returning the goods.

You only need to pay for any diminished value of the goods if this loss of value is as a result of handling other than tests necessary to ascertain nature, properties and function of the goods.

Exclusion of the right of withdrawal

The right does not apply to contracts for the supply of goods which are:

- not prepackaged where the production of which is an individual choice or specification is decisive or where the goods are clearly personalized to the requirements of the customer.

- to the supply of goods that can spoil quickly or whose expiration date will expire quickly,

- to the supply of sealed goods which for reasons of health are not suitable for return once the seal is removed on delivery.

- to the supply of goods if the goods are, due to their nature, inseparably mixed with other goods after delivery.

End of the right of withdrawal

§ 10 Data protection in accordance with § 33 BDSG

All personal information shall be treated as confidential and not passed on to third parties. The data that is required for processing the transaction will be stored in partially automated documents and processed as part of fulfilling the transaction.  

Only in the event that the purchased goods are not paid for and the goods are not returned shall further processing be passed to a collection agency of our choice for fair value compensation.

The PayPal Privacy Policy can be read under the link below: https://www.paypal.com/de/webapps/mpp/ua/privacy-full

You can object to or withdraw your consent for the use and processing of your data for marketing purposes (newsletters, mailing lists, letters) at any time by notifying us at dogiaction.de.

Data for marketing and optimization purposes is collected and stored on the website using technologies from etracker GmbH (www.etracker.com ). A pseudonym user profile can be created from this data. Cookies may be used.

Cookies are small text files that are stored locally in the cache of the Internet browser of the site visitor. Cookies enable the recognition of the web browser.

The data collected with the etracker technologies are not used to identify the visitor personally and cannot be merged with personal data about the bearer of the pseudonym without the express consent of the persons concerned.

The permission for data collection and storage can be revoked at any time with effect for the future.  

§ 10 Third-party websites – links

We expressly dissociate ourselves from any linked site that does not have the prefixes www.dogiaction.de, or www.dogiaction.com and www.auspackpakete-für-hunde.de in the URL (redirect pages).

§ 11 Place of performance and jurisdiction

Frankfurt am Main

 
www.dogiaction.de 

"The Bohm's"

"Dogbrocks"

"CAR"

"Big"

"KAU"

"birdy"

 
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